Privacy and Cookie Policy

Privacy and Cookie Policy

Privacy policy

1. INTRODUCTION

The bake and crafthouse respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

This privacy notice covers the specific areas set out below. It applies where we are acting as a data controller with respect to the personal data of our website visitors and customers, and where we determine the purposes and means of the processing of that personal data.

Please note that our website uses cookies. By using our website you consent to our use of cookies in accordance with this policy.

In this policy, “we”, “us” and “our” refer to the bake and crafthouse.

2. CREDIT

3. PURPOSE OF THIS PRIVACY POLICY

4. THE DATA WE COLLECT ABOUT YOU, HOW WE COLLECT IT, AND HOW IT IS USED

5. PROVIDING YOUR PERSONAL DATA TO OTHERS

6. INTERNATIONAL TRANSFERS OF YOUR PERSONAL DATA

7. RETAINING AND DELETING YOUR PERSONAL DATA

8. AMENDMENTS

9. YOUR RIGHTS

10. ABOUT COOKIES

11. COOKIES THAT WE USE

12. COOKIES USED BY OUR SERVICE PROVIDERS

13. MANAGING COOKIES

14. OUR DETAILS

2. CREDIT

2.1 This document was created using a template from SEQ Legal (https://seqlegal.com).

3. PURPOSE OF THIS PRIVACY POLICY

This privacy notice aims to give you information on how the bake and crafthouse collects and processes your personal data through your use of this website, including any data you may provide through this website when you sign up to our newsletter, purchase a product or service or take part in a competition.

This website is not intended for children and we do not knowingly collect data relating to children.

It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.

4. THE DATA WE COLLECT ABOUT YOU, HOW WE COLLECT IT, AND HOW IT IS USED

The data we collect about you

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

  • Identity and Profile Data includes name(s), address, telephone number, email address, date of birth and any dietary requirements
  • Contact Data may include your name and email address
  • Transaction Data may include your contact details, your card details and the transaction details
  • Usage Data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use
  • Publication Data includes information that you post for publication on our website or through our services
  • Enquiry Data includes any enquiry you submit to us regarding goods and/or services
  • Notification Data includes information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters
  • Correspondence Data includes information contained in or relating to any communication that you send to us

How we collect this data

We use different methods to collect data from and about you including through:

  • Direct interactions. You may give us your Identity and Profile, Contact and Transaction Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you
  • purchase one of our products or services;
  • subscribe to our newsletter;
  • enter a competition, promotion or survey; or
  • give us some feedback.
  • Automated technologies or interactions. As you interact with our website, we may automatically collect Usage Data about your equipment, browsing actions and patterns. We collect this personal data by using google analytics (a third party analytics provider based outside the EU), cookies, server logs and other similar technologies.

The purpose for collecting this data and the legal basis for doing so 

Identity and Profile Data: The identity and profile data may be processed for the purposes of enabling and monitoring your use of our website and services. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.

Contact Data: The contact data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.

Transaction Data: We may process information relating to transactions, including purchases of goods and services, that you enter into with us and/or through our website. The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests, namely the proper administration of our website and business.

Usage Data: We may process data about your use of our website and services. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website and services.

Publication Data: The publication data may be processed for the purposes of enabling such publication and administering our website and services. The legal basis for this processing is your consent.

Enquiry Data: The enquiry data may be processed for the purposes of offering, marketing and selling relevant goods and/or services to you. The legal basis for this processing our legitimate interests.

Notification Data: The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this processing is consent.

Correspondence Data: The correspondence data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with users.

We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.

We may process any of your personal data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.

In addition to the specific purposes for which we may process your personal data set out in this Section 3, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

Please do not supply any other person’s personal data to us, unless we prompt you to do so.

5. PROVIDING YOUR PERSONAL DATA TO OTHERS

We may disclose your personal data to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes, and on the legal bases, set out in this policy.

We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

We may disclose notification data to our supplier MailChimp (https://mailchimp.com) insofar as reasonably necessary for us to manage and organise our mailing list and newsletters. You can find information about Mailchimp’s privacy policies and practices at https://mailchimp.com/legal/privacy

Financial transactions relating to our website and services are handled by our payment services providers, (Stripe, Bookeo). We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. You can find information about the payment services providers’ privacy policies and practices at:

Stripe: https://stripe.com/gb/privacy                                                            Bookeo:https://www.bookeo.com/privacy/

In addition to the specific disclosures of personal data set out in this Section 5, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

6. INTERNATIONAL TRANSFERS OF YOUR PERSONAL DATA

In this Section, we provide information about the circumstances in which your personal data may be transferred to countries outside the European Economic Area (EEA).

The hosting facilities for our website are situated in the UK with Tsohost.

You acknowledge that personal data that you submit for publication through our website or services may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.

7. RETAINING AND DELETING YOUR PERSONAL DATA

This Section sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.

Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

We will retain your personal data for a minimum period of 1 year and for a maximum period of 7 years following submission to us.

Notwithstanding the other provisions of this Section, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

8. AMENDMENTS

We may update this policy from time to time by publishing a new version on our website.

You should check this page occasionally to ensure you are happy with any changes to this policy.

We may notify you of significant changes to this policy by email.

9. YOUR RIGHTS

In this Section, we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.

Your principal rights under data protection law are:

(a) the right to access;

(b) the right to rectification;

(c) the right to erasure;

(d) the right to restrict processing;

(e) the right to object to processing;

(f) the right to data portability;

(g) the right to complain to a supervisory authority; and

(h) the right to withdraw consent.

You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee.

You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.

In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims.

In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.

You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.

You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.

To the extent that the legal basis for our processing of your personal data is:

(a) consent; or

(b) that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract,

and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.

If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.

To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.

You may exercise any of your rights in relation to your personal data by written notice to us.

10. ABOUT COOKIES

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

11. COOKIES THAT WE USE

10.1 We use cookies for the following purposes:

(a) authentication – we use cookies to identify you when you visit our website and as you navigate our website;

(b) status – we use cookies to help us to determine if you are logged into our website;

(c) security – we use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally;

(d) analysis – we use cookies to help us to analyse the use and performance of our website and services; and

(e) cookie consent – we use cookies to store your preferences in relation to the use of cookies more generally.

12. COOKIES USED BY OUR SERVICE PROVIDERS

Our service providers use cookies and those cookies may be stored on your computer when you visit our website.

We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google’s privacy policy is available at: https://www.google.com/policies/privacy/

We create our newsletters and any other marketing communications and manage our mailing list with an email service provider called Mailchimp. This service uses cookies to track, at an individual level, whether the user has opened and clicked on an email. We use this information to monitor open and click rates on our emails to try to constantly improve the materials we send out to our customers and ensure they are relevant. The information is used at a general level, rather than looking at individual usage. If you would prefer us not to track your usage of our emails and marketing materials you can opt out via the unsubscribe link at the bottom of every email we send. You can view the privacy policy of this service provider at https://mailchimp.com/legal/privacy

We use Facebook, Instagram, Twitter and Google, and link to these social media services via buttons on our website. These services use cookies which are set on your machine via these external websites. The cookies allow users to share content onto social networks via the sharing buttons.

Please note that these external services may use scripts from domains outside of our website in order to enable their sharing functionality. Please also note that these sites are likely to be collecting information about what you are doing all around the internet, including on this website.

You can check the respective policies of each of these sites to see how exactly they use your information and to find out how to opt out, or delete, such information. You can view the privacy policy of these service providers at:


13. MANAGING COOKIES

Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:

(a) https://support.google.com/chrome/answer/95647?hl=en (Chrome);

(b) https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);

(c) http://www.opera.com/help/tutorials/security/cookies/ (Opera);

(d) https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);

(e) https://support.apple.com/kb/PH21411 (Safari); and

(f) https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).

Blocking all cookies will have a negative impact upon the usability of many websites.

If you block cookies, you will not be able to use all the features on our website.

14. OUR DETAILS

This website is owned and operated by the bake and crafthouse.

We are a sole trader operating out of our office at the bake and crafthouse, The Bottlers, The Old Brewery, Dorothy Avenue, Cranbrook, Kent, TN17 3AL.

Our principal place of business is at the above address.

You can contact us:

(a) by post, to the postal address given above;

(b) by telephone, on the contact number published on our website; or

(d) by email, using the email address published on our website.